Terms & Conditions

Privacy & Security

We realise that when you purchase an item online there are some risks involved. Matlock Jewellers promises to handle your sensitive information with the upmost care. While we will retain the details you share with us in our database we will not share this personal information with anyone unless we have first obtained your consent. We will also not use your personal information for any reason apart from those you have authorised us to use them for. We can also attest to the fact that our site and payment functions are all entirely secure and have been put through testing to ensure that your payment details will remain safe and in your control.

Payment, Pricing & Promotions

Matlock Jewellers will always endeavour to provide you with a great and fair price. All prices are given in Pounds Stirling and include 15% VAT. Matlock Jewellers is pleased to process orders from outside of the UK. In such cases, the currency will be converted from the Purchaser’s home currency at the exchange rate used by the credit card issuer at the time of the transaction. All payments made on the Watch Factory website are guaranteed to be secure and safe. We have taken all of the necessary precautions to ensure that your card details will remain confidential and within your control. Payment of orders is due at the time of the order being placed. If there is a problem with payment, your order will not be shipped until this issue has been resolved and payment has been received.

Copyright Details

All web design, text, graphics, and the arrangements of these items as well as underlying source code, software, and any other material on this website are the copyright of the Watch Factory, a trading name of Globe Imports Ltd. All rights reserved. Any information or copy of the information found on this site may be used for the sole purpose of placing an order with the Watch Factory. This site is intended to be used as a shopping resource and any other use of the site or material found on it is strictly prohibited without the express written permission of the Watch Factory. This site is Powered by Magneto Community Edition.


Please be aware that the Watch Factory specializes in offering its customers a wide variety of brands. Because of this, the site deals with multiple products and company names that may be the trademarks or registered trademarks of their respective owners and are not the property of the Watch Factory.